Refund and Returns Policy

Return & Refund Policy

Return & Refund Policy
Last Updated: 2026

Thank you for shopping with Jom Shopping Online, operated by Southern Dotcom Enterprise (202303050959 / 003472425-X).

Please read our Return & Refund Policy carefully before making a purchase.

1. No Return & No Refund Policy

All items sold by Jom Shopping Online are strictly not returnable and non-refundable.

We carefully inspect and check all products before shipment to ensure customers receive items in good condition. Therefore, we do not accept:

  • Change of mind requests
  • Wrong size selected by customer
  • Color preference issues
  • Exchange requests
  • Refund requests after order has been shipped

2. Order Checking

Customers are advised to carefully review:

  • Product details
  • Sizes
  • Colors
  • Shipping information

before completing payment.

Once an order has been confirmed and shipped, it cannot be canceled, exchanged, or refunded.

3. Damaged or Incorrect Items

If you receive:

  • A wrong item
  • A damaged item caused during delivery

please contact us within 24 hours after receiving the parcel with:

  • Order number
  • Clear photos/videos of the item
  • Parcel packaging evidence

Our team will review the case accordingly.

4. Shipping Responsibility

We are not responsible for delays, damages, or issues caused by courier services after the parcel has been handed over for delivery.

5. Contact Information

For any inquiries, please contact us:

Jom Shopping Online
Southern Dotcom Enterprise
Phone: 01163634672
Email: jomshoppingonlinedotcom@gmail.com