Shipping policy
Shipping Policy
Shipping Policy
Last Updated: 2026
Thank you for shopping with Jom Shopping Online, operated by Southern Dotcom Enterprise (202303050959 / 003472425-X).
This Shipping Policy explains how we process and deliver orders.
1. Shipping Courier
We currently use the following courier services for deliveries within Malaysia:
- PosLaju
- J&T Express
Courier selection may vary depending on delivery location and operational availability.
2. Order Processing Time
All orders are processed within 1–3 working days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery time:
- West Malaysia: 1–5 working days
- East Malaysia: 3–7 working days
Delivery times are estimates only and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- High order volume
4. Ready Stock Items
Most products sold on our website are ready stock items. We aim to pack and ship orders as quickly as possible.
5. Shipping Charges
Shipping fees are calculated during checkout based on:
- Delivery location
- Parcel size and weight
- Courier service
6. Tracking Information
Customers will receive tracking details once the order has been shipped.
Please allow some time for the tracking system to update after shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for failed deliveries caused by:
- Incorrect address
- Wrong phone number
- Incomplete information
Additional shipping charges may apply for reshipment.
8. Delayed or Lost Parcels
Once parcels are handed over to the courier service, delivery management is under the courier company.
However, we will assist customers in checking parcel status if needed.
9. Contact Information
For shipping-related inquiries, please contact us:
Jom Shopping Online
Southern Dotcom Enterprise
Phone: 01163634672
Email: jomshoppingonlinedotcom@gmail.com